We make a point of providing exceptional healthcare

Here’s what you need to know about cancelling or rescheduling:

• provide 12 or more hours notice – no fee
• provide less than 12 hours notice – 25% of the appointment cost
• no-show, or provide less than 2 hours notice – 50% of the appointment cost

To cancel or reschedule an appointment, you can:

• contact us through this website
• call our clinic at 250.591.3730
• log in to our online booking portal and make changes there

Remember, you can always set up automatic emails, phone calls, and even text messages to remind you of your appointments. Just ask reception!

Currently, Canada Life (Great West Life), Sunlife, Manulife, Medavie Blue Cross, Pacific Blue Cross, Green Shield Canada, and WorkSafe BC cover part, or all, of the cost of telehealth appointments. The specific amount of coverage you are entitled to will be outlined in your benefits package. We advise clients to check with your insurance provider directly, as the list is continually expanding.

An initial appointment with your Naturopathic Doctor (ND) will consist of a review of your chief concern, as well as an overview of your current and previous medical history. Physical exams and tests will be ordered as deemed necessary.

Outside of exceptional situations, we require 12+ hours notice to cancel or reschedule an appointment. We will charge you 50% of the appointment cost if you simply don’t show up for a scheduled session, so call 250.591.3730 in advance if you can’t make it.

Clients seeking physiotherapy services after a motor vehicle accident do not pay any assessment fees if the treatment is ICBC-approved. However, the patient will pay $10 for subsequent sessions.

• you will require a claim number and approval from ICBC
• clients without a claim number will be charged our normal rate
• remember to bring your Care Card to your appointment